Returns & Exchanges
At Nella Cutlery, we want you to be completely satisfied with your premium kitchenware. If your purchase doesn't meet your expectations, we offer a 30-day window for returns on unused items in their original packaging.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Carefully pack the items in their original boxes, ensuring all protective sleeves and documentation are included to prevent damage during transit.
Ship the Items
Affix the provided shipping label or use a tracked courier service to send your package back to our central distribution center.
Receive Your Refund
Once our quality control team inspects the returned cutlery, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing